Check whether you're behind a proxy server Are you behind a proxy server If you're not sure, ask your administrator. LocalMachine\SOFTWARE\Microsoft\MSCRMClientĬrm_roiscan. The Microsoft Support and Recovery Assistant runs on Windows PCs and can help you identify and fix activation issues with Microsoft 365. Open the app, and click on the Microsoft product you need help fixing. The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.ĬurrentUser\SOFTWARE\Microsoft\MSCRMClient Microsoft Support and Recovery Assistant can help you fix problems, install, uninstall, activate, and more. The table below provides information such as scenario type, data collection source, data collection path and data collection files. Im not aware of any Mac version, and from the KB article you can read this: How do I use Support and Recovery Assistant with my mobile device, Outlook for Mac 2016, or Outlook for Mac 2011 Support and Recovery Assistant can run diagnostics and fix problems with Office 365 accounts that access the service through a mobile device or a Mac. Microsoft 365s Support and Recovery Assistant (SaRA) runs multiple tests to diagnose the cause of the issue and provides the best solutions.
It can fix many problems for you, or it can tell you how to fix the issue. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. Support and Recovery Assistant works by running tests to figure out whats wrong.
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